Returns & Exchanges

At Step One Australia, we want you to feel completely confident in your purchase, which is why we offer a First Pair Guarantee and a straightforward 30-day return policy for all unworn items. If your gear doesn't fit or feel exactly right, we are here to make the exchange or refund process as seamless as possible.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

• 2.
  Package Your Items

  Ensure all items are in their original, unworn condition with tags attached, and place them securely back into the original shipping mailer or a similar protective bag.

• 3.
  Print and Post

  Download your prepaid shipping label from the portal, attach it to your package, and drop it off at any Australia Post location.

• 4.
  Receive Your Refund or Exchange

  Once our warehouse receives and inspects your return, we will process your refund to the original payment method or dispatch your new exchange items within 3-5 business days.